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The 'Your account' link
Order status and history
Credits and special offers
Edit your personal information
Address Book
Frequently Asked Questions: Account

The 'Your account' link

Click on the 'Your account' link near the top of most pages to view and edit your account information:

• Email address
• Password
• Preferred country and language (where applicable)
• Delivery address
• Billing information (if you choose)

Order status and history

When you place an order through our website (prints, photo cards, photo gifts, etc.), your order is added to the order status and history section of your account. Within that section, you can view the details of your Snapfish orders including the status of each order, a breakdown of the charges, and a detailed history of your past Snapfish orders (up to 12 months).
Visit order status and history.

Credits and special offers

Your account page lists the credits you have in your account, along with a description and date they expire. To see new special offers, click 'View special offers' at the bottom of the 'Your credits' section on your account page. When you take advantage of a special offer, you will receive an award of credits for Snapfish products and services. You can apply these credits to future orders until you use them up, or until they expire, whichever is sooner. Each special offer has a separate set of conditions and awards. See below for details on our current special offers.

Special offers

The section titled 'new offers' lists the offers that you can use to get additional credits at this time. The item and quantity you will receive are listed under 'Award' (for example '20 free 15x10 cms prints'), followed by the expiration date and the details of the offer.

To take advantage of a special offer, just click on the appropriate button on the right side of the page.

Current special offers

Free prints
You will get 20 free 15x10 cms prints with your first upload of digital photos. After completing your first upload, you will receive a credit for 20 free prints. When you place a print order, we will automatically apply any credits you have to the order. You can use all of your free prints at one time or across several orders.

Tell a Friend and get 5000 free prints
You will get 20 free 15x10 cms prints for each friend you successfully refer through the Snapfish 'Tell a Friend' program, up to a maximum of 250 friends (or 5000 prints). We will credit your account when your referred friend completes Snapfish registration. When you place a print order, we will automatically apply any credits you have to the order. You can use all of your free prints at one time or across several orders.

Edit your personal information

From 'Your account', you can add or update any of your personal information, including your name, password, email address, delivery address, billing address and credit card information. Here's how:

1. Click on the 'Your account' link at the top right corner of most pages.
2. You will see the information currently saved in your account. Click on the 'Edit account information' button.
li>Add or update your name, email address, password, billing information, credit card information, or (where applicable) country and language preference by typing in the form fields.
3. Click on the 'Update information' button at the bottom of the page.

Edit personal information now.

Address Book

Your Account page will have a link to your Address Book, which contains the email addresses of the people with whom you have shared photos.  You can also import email addresses from Microsoft Outlook. Click the link to view and edit these email addresses.

Edit your Address Book now.

Frequently Asked Questions: Account

I forgot my password. What do I do now?
We will send your password to the email address stored in your Snapfish account. Just follow these steps:

1. Go to http://www4.snapfish.com.au and find the log in area on the right hand side of the page.
2. Click on the 'Forgot your password?' link.
3. A small window containing a text field will pop up. Enter your email address and click 'Continue'.
4. Snapfish will send you an email containing your password.
5. Check your email for the password, and then return to Snapfish and log in.

Do you need your password now?

Tip: Make sure the email address you enter is the one you used to set up your Snapfish account.

How do I unsubscribe from the newsletter?
Snapfish occasionally sends email newsletters and other information that we think will interest our customers. If you do not want to get these, email support@snapfish.com.au and request to be removed from our mailing list. Please allow 7-10 business days for the change to take effect.

How can I cancel my account?
If you wish to cancel your Snapfish account, please write to support@snapfish.com.au